Price Free
Category Customer Service
Published date 24/11/2016
Views 310
Country United Kingdom

Direct Line - Customer Service Advisor (Full Time) - Doncaster

£21,960 dependant on experience and OTE £1,200

(Base salary £17,310 - £20,760 dependant on experience and OTE of £1,200)

Additional benefits including 50% off car, home and pet insurance, 22 days holiday a year(plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance

What being a service consultant involves

Be the voice of a wide range of market leading insurance brands, including Direct Line and Churchill. Speak to a huge array of customers. And tailor your approach to each. Whatever your background, this is a customer-focused sales and service role with real variety.

The joy of working with so many different brands is that they appeal to a huge variety of different people. Your challenge is to do the same. When it's appropriate you will offer our products, whether that’s car, home, travel or pet insurance, but you’ll also help customers by amending, transferring and renewing policies. When a call comes through, it could be anyone from any walk of life, and you’ll have to adapt your approach accordingly. You’ll follow scripts in certain areas, but how you walk your customers through the process, get to know them, highlight the benefits and match our products to their needs is largely up to you.

Skills and qualities you’ll need

We want people to draw on their life experience, personality and individual talents. If you have sales experience, so much the better. Whilst we offer training, broadly speaking, we look for;

• The ability to communicate persuasively

• Sharp thinking and an eye for detail

• Helpfulness and a passion for customer service

• Drive and enthusiasm for meeting targets

• PC literacy

In return, we’ll give you a great team atmosphere, extensive training, excellent benefits and plenty of opportunities for progression in our call centres.

Career benefits and rewards

37.5 hour working week (working hours discussed at interview)

Shifts between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00.

It all starts with a competitive salary which will grow as you do. We’ve made sure your annual holiday entitlement is attractive too – and what’s more, we let you choose the rewards that suit your lifestyle.

That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including:

• Pension funding of 9% of your base salary – you can choose to contribute less or more than this

• Income protection

• Life assurance

• Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)

• Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies

• We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people

Who we are

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG. Find out all about us, more about our contact centre jobs and click apply here to apply.

Name: Direct Line


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    Direct Line

    Location: Great London, London, United Kingdom

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